Refund policy
Last updated: August 24, 2026
At Aura Cosmetics, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.
Returns
We accept eligible returns within [X days] of delivery.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Have all original packaging, tags, and accessories.
- Not have been cut, colored, bleached, washed, brushed excessively, or otherwise altered.
- Not show signs of makeup, perfume, smoke, pet hair, or other contamination.
For hygiene and safety reasons, wigs and hair products that have been worn or altered may not be eligible for return.
Non-Returnable Items
The following items may not be eligible for return:
- Wigs or hair products that have been worn or installed.
- Products that have been cut, colored, bleached, washed, or chemically treated.
- Items with missing packaging, tags, or accessories.
- Items damaged after delivery due to improper care or handling.
- Sale, clearance, or final-sale items, where applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us at [customer service email] within [X days] of delivery. Please include your order number and clear photos or videos showing the issue.
After reviewing your request, we will determine the appropriate solution, which may include a replacement, store credit, or refund.
How to Request a Return
To request a return, contact us at [customer service email] with:
- Your order number.
- The reason for the return.
- Photos of the product, if requested.
- Any additional information needed to review your request.
Please do not send an item back before receiving return instructions from Aura Cosmetics.
Return Shipping
Unless the item is defective, damaged, or incorrect, [the customer is responsible for return shipping costs / Aura Cosmetics provides return shipping].
Original shipping charges are [non-refundable / refundable in eligible circumstances].
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method within [X business days]. Your bank or payment provider may require additional time to process and display the refund.
Exchanges
[We offer exchanges for eligible items / We do not offer direct exchanges.]
If you need a different item, size, or style, please contact us at [customer service email] for assistance.
Cancellations
If you need to cancel an order, contact us as soon as possible at [customer service email].
Because orders may be processed or shipped quickly, we cannot guarantee that a cancellation request can be completed after an order has entered processing or shipping.
Contact Us
If you have questions about returns or refunds, please contact:
Aura Cosmetics
Phone: +1 862-232-8857
Website: auracosmetics.shop
Email: [customer service email]
We appreciate your business and are always happy to help make your shopping experience with Aura Cosmetics as smooth as possible.